In this article, we'll answer the question: What is customer intelligence? As well as show how customer intelligence can be incredibly useful in improving customer loyalty, customer experience, and more.
The product and data teams have been busy this summer! Here is what they’ve been sweatin' over for the past several weeks. The teams have been focused on 3 major releases. The first of which will drop next week.
Investments from Grotech Ventures and other strategic partners to support sales and marketing expansion and research and development of the company’s AI-led customer intelligence and automation capabilities
Join a 30 minute product talk to see how innovative customer-facing teams are leveraging AI-based solutions to better understand, improve, and expand customer relationships.
Sturdy now has a bi-directional integration with Salesforce.com
Sturdy as an AI platform that unites all user language and converts it to data so that other people, teams and products can leverage that data. For example, when a user says, “Hey, when is our renewal date?” in an email to the accounting team (or through any other channel), Sturdy will flag it and then help you get it to the right person.
Take your workflows a step further with our automations! This new powerful functionality allows you to create your own automated workflows without writing a single line of code.
SturdyAI is like a lead generation tool for customer references. On average, businesses using SturdyAI see a 2.5x increase in customer references in the first 6 months of getting started.
SturdyAI's Response Lag signal calls out when customers are waiting for responses from customer-facing teams and are chasing your associates for updates, actions, access, etc.
The new Expansion signal empowers SturdyAI users to identify when their customers express purchasing intent like adding more users, buying services, or upgrading their plan.
Late last month, the team added a new customer signal to our AI-powered customer intelligence platform called “How To”. This signal detects when your customers ask, “How do I do this?”.
SturdyAI welcomes two key hires including Cynthia Beldner, Vice President of Customer Success, and Sabino Gadaleta, Director of Data Engineering.
New to Sturdy’s AI-powered customer intelligence platform is the Unhappy signal. The new model detects negative sentiment and customer frustration in emails, support tickets, chats, and video calls.
Sturdy.ai is joining fellow SaaS technology innovators to share our solutions with the Colorado Customer Success community on October 13, 2021
The loss of an executive sponsor is a red-level risk event but it doesn’t need to be fatal. Detecting signals that indicate an executive change / loss of sponsor is one of the first steps to future-proofing your client accounts and increasing your customer retention rates.
20% of all customer content contains a critical signal. For B2B SaaS businesses, these signals are immensely important. They often indicate if our customers are willing to grow with us or if they are growing away from us.
Customers send signals that help us predict churn, capture references, get in front of renewals, prioritize features, and just run our businesses better.
See SturdyAI in action! CS Insider Founder, Brandon Cestrone, takes a short tour with SturdyAI Co-Founder, Joel Passen.
Slack has become the de facto tool for internal communications. By shifting internal communication out of inboxes and into channels, teams can work more collaboratively while reacting to critical issues in near real-time. This is why today, we are excited to announce that SturdyAI is now integrated with Slack.
In addition to CSAT, NPS, and targeted customer feedback surveys, SturdyAI provides teams with a way to automatically capture authentic referenceability signals from everyday communications with your customers. It's automated lead generation for your customer reference program.
We’ve cracked the code and productized a scalable way to harvest more customer references.
Anymore, churn is just SaaS slang. Net dollar retention has emerged as one of the top SaaS metrics that matter. SturdyAI analyzes customer data for important signals that preempt risk and detect upsell opportunities.
The idea for SturdyAI was born from asking this all too common question, far too many times, “What is going on with Customer X?”
We’re thrilled to announce the launch of SturdyAI, a ground-breaking business intelligence platform that leverages advanced data science to detect items of importance in customer-to-business communications. In simple terms, SturdyAI helps people at B2B SaaS businesses leverage a data set that until now has been hiding in plain sight - data that your customers want you to use.