SturdyAI Releases New Customer Signal - Expansion

The new Expansion signal empowers SturdyAI users to identify when their customers express purchasing intent like adding more users, buying services, or upgrading their plan. 

SturdyAI Releases New Customer Signal - How To

Late last month, the team added a new customer signal to our AI-powered customer intelligence platform called “How To”. This signal detects when your customers ask, “How do I do this?”.

SturdyAI Welcomes Two Key Team Members To Accelerate Growth and Innovation

SturdyAI welcomes two key hires including Cynthia Beldner, Vice President of Customer Success, and Sabino Gadaleta, Director of Data Engineering.

Unhappy News from Sturdy 😢

New to Sturdy’s AI-powered customer intelligence platform is the Unhappy signal. The new model detects negative sentiment and customer frustration in emails, support tickets, chats, and video calls. 

Sturdy is Joining the Colorado Customer Success Community for CS Tech Day

Sturdy.ai is joining fellow SaaS technology innovators to share our solutions with the Colorado Customer Success community on October 13, 2021

SturdyAI Announces Listing of Its AI-powered Customer Intelligence Integration on the Zendesk App Marketplace

Lose Your Executive Sponsor, Save Your Customer

The loss of an executive sponsor is a red-level risk event but it doesn’t need to be fatal. Detecting signals that indicate an executive change / loss of sponsor is one of the first steps to future-proofing your client accounts and increasing your customer retention rates.

Infographic: All About Customer Signals

20% of all customer content contains a critical signal. For B2B SaaS businesses, these signals are immensely important. They often indicate if our customers are willing to grow with us or if they are growing away from us.

What is a Customer Signal?

Customers send signals that help us predict churn, capture references, get in front of renewals, prioritize features, and just run our businesses better.

Video: SturdyAI Featured on CS Insider

See SturdyAI in action! CS Insider Founder, Brandon Cestrone, takes a short tour with SturdyAI Co-Founder, Joel Passen.

SturdyAI Announces Slack Integration

Slack has become the de facto tool for internal communications. By shifting internal communication out of inboxes and into channels, teams can work more collaboratively while reacting to critical issues in near real-time. This is why today, we are excited to announce that SturdyAI is now integrated with Slack.

Infographic: Creating a Self-Sustaining Customer Reference Funnel with SturdyAI

In addition to CSAT, NPS, and targeted customer feedback surveys, SturdyAI provides teams with a way to automatically capture authentic referenceability signals from everyday communications with your customers. It's automated lead generation for your customer reference program.

Create a Self-Sustaining Customer Reference Funnel

We’ve cracked the code and productized a scalable way to harvest more customer references.

Net Dollar Retention - A SaaS Metric Juggernaut

Anymore, churn is just SaaS slang. Net dollar retention has emerged as one of the top SaaS metrics that matter. SturdyAI analyzes customer data for important signals that preempt risk and detect upsell opportunities.

The Deck We Used To Raise Money for SturdyAI (Well, at least one of them)

The idea for SturdyAI was born from asking this all too common question, far too many times, “What is going on with Customer X?”

SturdyAI is open

We’re thrilled to announce the launch of SturdyAI, a ground-breaking business intelligence platform that leverages advanced data science to detect items of importance in customer-to-business communications. In simple terms, SturdyAI helps people at B2B SaaS businesses leverage a data set that until now has been hiding in plain sight - data that your customers want you to use.