SturdyAI, a revenue retention solution using AI-powered conversational analysis that identifies opportunities and preempts risks hidden in everyday customer conversations, is pleased to announce its integration on the Zendesk Marketplace.
SturdyAI has developed an integration with Zendesk that enables Zendesk customers to tap into data that, for most, has been hiding in plain sight - the customer-generated content of tickets and chats within Zendesk.
SturdyAI already works with Zendesk customers and helps them by:
- Increasing customer retention rates by .5-2%: SturdyAI surfaces actionable insights that signal indicators of customer churn like executive and sponsor changes, contract requests, poor sentiment, and more.
- Increasing customer lifetime value by 5-15%: SturdyAI amplifies the unbiased voice of the customer while detecting customer signals such as feature requests, bug reports, outages, renewals, and upsell opportunities. Use of these signals enables teams to better understand their customers’ needs.
- Increasing team member efficiency: SturdyAI’s customer signals cut through the noise of email and tickets so team members can resolve the most revenue-sensitive issues quickly and with the relevant context.
- Increasing customer references by 10-25%: SturdyAI listens for signals of referenceability and serves a lead-generation for customer marketing and customer advocacy teams.
The integration between SturdyAI and Zendesk involves the use of Sturdy's AI technology to detect critical custom-generated signals from everyday communications like tickets and chat sessions. Once detected, customer signals are routed to the appropriate team members to take action resulting in revenue preservation, revenue generation and the gathering of critical trends that provide insights into customer behaviors.
"We are excited to partner with Zendesk and we share their mission to improve customer experiences," said Joel Passen, one of Sturdy’s co-founders. Leveraging AI and ML, we turn previously underutilized sources of customer content (tickets and chats) into actionable data that amplifies the voice of the customer and automates critical processes resulting in improved customer outcomes and, ultimately, revenue retention for SaaS enterprises.”
To learn more about Sturdy's products, please visit sturdy.ai
To learn more about Sturdy's integration with Zendesk, go to https://www.zendesk.com/apps/support/sturdyai/?q=mkp_sturdy
Led by a team of seasoned founders, SturdyAI is unlocking massive value from data hiding in plain sight. Using AI, Sturdy helps P&L holders preempt customer issues before they spiral and seize revenue opportunities in time to improve this quarter's results. Sturdy’s AI-powered customer operations platform detects critical signals from your customers and routes them to the right people at your company in real time, unlocking value and reinforcing process execution.