Sturdy’s AI-powered analytics gives teams insights across all customer-facing and product interactions. You'll understand what's happening in your business in real time. Here’s how it works.
Sturdy captures customer data from tickets, video calls, chats, email (yes, email), and more.
Sturdy restructures the information, pseudonymizing and anonymizing it to address privacy concerns. This "clean" data is then linked and harmonized with CRM data to create one searchable system that every team can use.
Sturdy built its own "Business Language" models using over 10 million B2B customer conversations. This means Sturdy detects the themes and topics that matter to businesses (not Twitter feeds).
No-code automations and APIs (Sturdy’s Data Exhaust) deliver essential data and insights to the people, teams, and systems that need them most.
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Sturdy is productized business language AI. Setup is easy and takes just a few clicks. Your team is in complete control of the data Sturdy ingests.
Sturdy ONLY ingests and analyzes customer conversations from the inboxes and users you specify. It never stores internal conversations. Additionally, user permissions ensure that only the people who need to know get to know.
Sturdy anonymizes PII to ensure you deliver the level of privacy and protection your customers deserve. Not to mention the peace of mind of remaining 100% compliant with GDPR and other privacy regulations.
Sturdy has developed and maintains a comprehensive Information Security Management program to manage risks to the security, availability, confidentiality, integrity, and privacy of Sturdy systems and products. Our program has been independently audited and certified to meet the requirements of Trust Services Criteria SOC2 Type II.
Surface deep insights like intent and sentiment from the most valuable data you already have: the conversations your teams are having every day with your customers.
Understand customers needs, concerns, frustrations, suggestions, and more from conversations at scale not matter where they are in their journey.
Every team can use more customer insights. Automated actions get data to the humans and systems to improve experiences and optimize processes.
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