Churn doesn't happen in a vacuum. It's a culmination of bug reports, feature requests, executive changes, response lags, unhappy sentiment, and more. Sturdy discovers the preemptive signals that help teams create more enduring relationships.
Your account manager is going to hop on a call with a customer. Wouldn't it be nice to nice to know that they asked for a copy of their contract from the billing team 3 weeks ago? With Sturdy this is possible.
Today, insights and customer feedback are trapped too far from the people that need them. Product teams need to see feature requests. Engineering teams need to see bugs reports. Sales teams need more references. Sturdy discovers these insights at scale.
If you're like many B2B SaaS companies, every request for information about customers goes through the CS team. This means manually entering data into Jira and spreadsheets. With Sturdy, you can create rules that do the data entry for you in Salesforce, Jira, Gainsight, Slack, email, and more.
Set up take minutes — really. Smart insights let you know what's happening and why. Sturdy is engineered from the ground up with enterprise-grade security.
We've created a comprehensive set of APIs that integrate Sturdy with your existing tools like CRMs, ticketing systems, CSPs, and more.
Sturdy has developed and maintains a comprehensive Information Security Management program to manage risks to the security, availability, confidentiality, integrity, and privacy of Sturdy systems and products. Our program has been independently audited and certified to meet the requirements of Trust Services Criteria SOC2 Type II.
Surface deep insights like intent and sentiment from the most valuable data you already have: the conversations your teams are having every day with your customers.
Understand customers needs, concerns, frustrations, suggestions, and more from conversations at scale not matter where they are in their journey.
Every team can use more customer insights. Automated actions get data to the humans and systems to improve experiences and optimize processes.
