Unlock Customer Service Excellence with AI — by Sturdy
Sturdy identifies the “who, what, and why?” of every customer interaction, so leaders can drive change and improve performance.
Why Sturdy?
Prioritize and Focus
Sturdy ensures your team, and the business, is working on the right customers, at the right time.
Detect Every Datapoint
Detect every datapoint that harms satisfaction and retention. Sturdy analyzes every customer interaction in real-time and delivers actions that improve retention.
Drive Data to Every Team
Customers are everyone’s responsibility. Sturdy gets every team on the same page.
A Typical B2B Business, per 1000 Customers
80%
Of severe risk starts outside of services and customer success (overselling, pricing, product, etc)
250
Customers will have had no interaction with support or customer success in the last 90 days.
70
Customers per month have a severe risk event, such as cancellation, response lag, or POC change.
"If we had these Signals in the past, we would have already prevented several cancellations this year."
"Year to date, we haven’t lost any clients in our 100+ segment base, and a big part of that is having our hand on the pulse with Sturdy."
"We discovered that one of our product lines was responsible for 84% of our customer confusion and dissatisfaction."
"It took less than six weeks to see month-over-month retention improve by 30%."
FAQs
Feel free to reach out — our team is here and happy to help.
