You can’t solve what you can’t see

Rely on Sturdy as your customer warning system—analyzing every 
customer conversation to identify risks before it’s too late.

It’s humanly impossible to catch every issue that harms your customers

Revenue protection

Many problems aren’t obvious to your team, discovered only after a customer cancels

Hidden problems

Issues often land in the wrong inbox (where they’re read once and perish)

Siloed information

Info gets siloed across your org, and staff turnover deletes a chunk of intelligence

Here’s how we sound the alarm

Conversation Insights

We scan all customer conversations

Sturdy connects to every customer communication tool, giving you faster access to critical conversations overlooked by employees.

Risk Alerts

We alert you when accounts are at risk

Sturdy’s AI identifies key signals in customer messages, flags issues, and quickly reveals the truth about what your customers are thinking.

Pattern Detection

Discover the patterns that are harming your business

Sturdy’s dashboards reveal which operational, employee and customer behaviors produce a negative impact, so you can make changes that matter.

Root Cause Analysis

Uncover the root causes of critical customer risks

Ask questions about the risks that matter most with Sturdy’s deeply customizable AI. Create your own models instantly — without a data engineer.

Trust Sturdy to tell your teams exactly what they need to know

100X operational efficiency
0% manual logging
Access all customer systems via 1 API

Operations and BI Teams

Use customer feedback to predict behavior and drive improvements across the org
Boost productivity by 500%
Improve response time by 120%
Never manually log again

Customer Teams

Refine processes and develop targeted training for service agents
Never manually log data again
Decrease product confusion by 220%
Instantly summarize all feedback, save time

Product Teams

Inform product development and improve user experience
120% customer satisfaction
Saves 26 hours per rep weekly
Predict risks

Renewal Teams

Increase customer retention and overall satisfaction
Happy customer stories find you
Power your product marketing
100% data driven

Marketing Teams

Understand how your promotions and packaging affect your customers

Sturdy ensures that nothing goes unnoticed, so the right team members can act in time

Explore Case Studies

100%

retention of 100+ segment base maintained

30%

month-over-month retention improvement achieved in six weeks

100%

of customer base accessed by bypassing employee feedback

Easy integration with the best apps in just a couple of clicks

Zoom
Open AI
Jira
Tableau
Slack
Outlook
ServiceNow
HubSpot
Salesforce
Snowflake
Zendesk
Gmail
Gong
Gainsight
Slack
Outlook
Jira
ServiceNow
Gmail
Zoom
Gainsight
OpenAI
Gong
Tableau
Salesforce
Zendesk
HubSpot
Snowflake
Zoom
Outlook
Snowflake
Slack
ServiceNow
Tableau
Gong
OpenAI
Jira
Gmail
Salesforce
Zendesk
HubSpot
Gainsight
Slack
Jira
Snowflake
Tableau
ServiceNow
HubSpot
Outlook
OpenAI
Zoom
Salesforce
Zendesk
Gmail
Gong
Gainsight

"If we had these Signals in the past, we would have already prevented several cancellations this year."

Lisa Sowerby

VP of Client Delivery at PuzzleHR

"Year to date, we haven’t lost any clients in our 100+ segment base, and a big part of that is having our hand on the pulse with Sturdy."

Josh Soroko

VP of Operations at MP

"We discovered that one of our product lines was responsible for 84% of our customer confusion and dissatisfaction."

Brian Strock

Global Process Owner at Laerdal

"It took less than six weeks to see month-over-month retention improve by 30%."

Tony Delmercado

President @ Hawke Media

FAQs

Feel free to reach out — our team is here and happy to help.

What is Sturdy?

Sturdy is the world’s first early warning system for your business—analyzing every customer conversation to identify risks before it’s too late. The truth is that it’s humanly impossible to catch every issue that harms your business. Sturdy was built to ensure nothing goes unnoticed so the right team members can act in time.

What kind of company is Sturdy best suited for?

Sturdy is ideal for B2B companies. Our customers vary by industry, with a concentration of success stories in marketing services, business services, SaaS, and medical device manufacturing. Companies of all sizes use Sturdy, from scale-ups to multi-national enterprises.

What teams at my company benefit from Sturdy?

From C-suite executives and product leaders to services and marketing teams, Sturdy delivers insights at scale derived from the everyday conversations that everyone in your business has with your customers.

What challenges does Sturdy address?

Sturdy uncovers hidden patterns and root causes of business risks. It helps resolve issues that teams may miss, such as misrouted data, unnoticed problems, or siloed information, providing critical insights to act on.

I’m worried about privacy and compliance. Can I still use Sturdy?

Sturdy anonymizes and redacts all PII to ensure you deliver the privacy and protection your customers deserve. It also provides peace of mind in remaining 100% compliant with GDPR and other privacy regulations.

Do I need a bunch of data and AI resources to use Sturdy?

No! Sturdy is like having a 30-person data team that collects, cleans, merges, analyzes, and classifies your data. The platform has everything you need to start using the power of AI to reimagine products, tune processes, and build better relationships with your customers this week. Getting started takes a few days and requires less than an hour from your IT resources.

This sounds interesting, but I don’t know if our data is ready - it’s a mess.

You’re in good company. Virtually no one’s data is in good shape. And here’s the thing: we deal with the messiest of all your data sources, the unstructured text-based data sitting in inboxes, cases, and more call transcripts. We are in the business of dealing with messy data.

How many customers will you have to lose before you try Sturdy?

Schedule Demo
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