Sturdy, a revenue retention solution using AI-powered conversational analysis that identifies opportunities and preempts risks hidden in everyday customer conversations, is pleased to announce its integration on the Zendesk Marketplace.
Sturdy has developed an integration with Zendesk that enables Zendesk customers to tap into data that, for most, has been hiding in plain sight - the customer-generated content of tickets and chats within Zendesk.
Sturdy already works with Zendesk customers and helps them by:
The integration between Sturdy and Zendesk involves the use of Sturdy's AI technology to detect critical custom-generated signals from everyday communications like tickets and chat sessions. Once detected, customer signals are routed to the appropriate team members to take action resulting in revenue preservation, revenue generation and the gathering of critical trends that provide insights into customer behaviors.
"We are excited to partner with Zendesk and we share their mission to improve customer experiences," said Joel Passen, one of Sturdy’s co-founders. Leveraging AI and ML, we turn previously underutilized sources of customer content (tickets and chats) into actionable data that amplifies the voice of the customer and automates critical processes resulting in improved customer outcomes and, ultimately, revenue retention for SaaS enterprises.”
To learn more about Sturdy's products, please visit sturdy.ai
To learn more about Sturdy's integration with Zendesk, go to https://www.zendesk.com/apps/support/sturdyai/?q=mkp_sturdy
Led by a team of seasoned founders, Sturdy is unlocking massive value from data hiding in plain sight. Using AI, Sturdy helps P&L holders preempt customer issues before they spiral and seize revenue opportunities in time to improve this quarter's results. Sturdy’s AI-powered customer operations platform detects critical signals from your customers and routes them to the right people at your company in real time, unlocking value and reinforcing process execution.
Slack has become the de facto tool for internal communications. By shifting internal communication out of inboxes and into channels, teams can work more collaboratively while reacting to critical issues in near real-time. This is why today, we are excited to announce that SturdyAI is now integrated with Slack.