Churn is Not a Customer Success problem. 🤯
Companies need to stop treating churn as a CS-only metric and treat it as a company-wide responsibility. Join us on June 25th and learn how to make retention a team sport at your business.
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What You'll Discover
The Data-Backed Truth
How we analyzed 2.4 billion words of real customer conversations to uncover the true sources of churn.
Beyond the CS Team
Why product gaps, sales overpromising, and billing friction have a bigger impact on retention than you think.
Actionable Strategies
Practical steps you can take today to foster a company-wide retention culture and empower your entire team to reduce churn.
Event Agenda
Introducing our esteemed panelists: Joshua Weber, Katherine Isaac, and Meg Youngblood.
We'll discuss why singling out Customer Success is a losing battle and debunk common misconceptions about churn ownership.
Next, we'll jump into our key findings from the "Churn is Not a Customer Success Problem" study. We will also examine the impact of product gaps, sales overpromising, and operational issues on retention.
Last but not least, the panelists will discuss practical strategies to involve all departments in the retention process, establishing clear communication channels and shared goals.
"Fantastic product for early warnings and insights."
"Getting alerts on signals that are meaningful to our business has changed the game."
"It wasn’t just insights—it triggered real actions in the tools we already use so that we could address customer risks in minutes. The ROI is so clear to us."
"Led by a team of seasoned SAAS entrepreneurs and experienced data scientists, Sturdy is unlocking massive value from data that has been hiding in plain sight."
"Sturdy plays a critical role of getting the ground truth of Communications with Customers"
"If we had these Signals in the past, we would have already prevented several cancellations this year."
"This is the start of something pretty powerful."
"We discovered that one of our product lines was responsible for 84% of our customer confusion and dissatisfaction."
"It took less than six weeks to see month-over-month retention improve by 30%."
