Customer Retention Can Be Everyone's Job
Sturdy's AI provides everyone in your business with the information they need to drive retention.
Retention Can Be Everyone's Job
Most Churn Starts Outside of CS!
Sturdy’s AI identifies retention risks across platforms, and ensures that your Marketing, Engineering and Finance teams have the data they need to improve retention.
Spend time on what matters most
Sturdy enables teams to focus on the Accounts, Products and Process that are the highest risk, because it identifies early-risk signals, in real-time, 24 hours a day, 7 days a week, across any customer-facing platform in your business.
Achieve Your Goals, Your Way, Right Now.
Sturdy’s AI gets to work almost immediately, without long lead times or any AI training.
A Typical B2B Business, per 1000 Customers
80%
Of severe risk starts outside of services and customer success (overselling, pricing, product, etc)
250
Customers will have had no interaction with support or customer success in the last 90 days.
70
Customers per month have a severe risk event, such as cancellation, response lag, or POC change.
"Fantastic product for early warnings and insights."
"Getting alerts on signals that are meaningful to our business has changed the game."
"It wasn’t just insights—it triggered real actions in the tools we already use so that we could address customer risks in minutes. The ROI is so clear to us."
"Led by a team of seasoned SAAS entrepreneurs and experienced data scientists, Sturdy is unlocking massive value from data that has been hiding in plain sight."
"Sturdy plays a critical role of getting the ground truth of Communications with Customers"
"If we had these Signals in the past, we would have already prevented several cancellations this year."
"Year to date, we haven’t lost any clients in our 100+ segment base, and a big part of that is having our hand on the pulse with Sturdy."
"We discovered that one of our product lines was responsible for 84% of our customer confusion and dissatisfaction."
"It took less than six weeks to see month-over-month retention improve by 30%."
FAQs
Feel free to reach out — our team is here and happy to help.
