AI-Powered Voice of the Customer
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15.05.2025
12:35
22521936
a7429809-97fe-4050-80ee-bf8e03a2fa24
Voice of the Customer in 2025: Actionable, Real-Time, AI-Driven
Unlock Hidden Insights
Analyze every customer interaction - support tickets, emails, chats, calls - to uncover hidden patterns and sentiment.
Leverage Actionable Data
Transform raw data into clear, concise actions for your product, marketing, and customer-facing teams.
Boost Customer Loyalty
Proactively address customer needs, personalize experiences, and strengthen relationships.
A Typical B2B Business, per 1000 Customers
80%
Of severe risk starts outside of services and customer success (overselling, pricing, product, etc)
250
Customers will have had no interaction with support or customer success in the last 90 days.
70
Customers per month have a severe risk event, such as cancellation, response lag, or POC change.
"Fantastic product for early warnings and insights."
"Getting alerts on signals that are meaningful to our business has changed the game."
"It wasn’t just insights—it triggered real actions in the tools we already use so that we could address customer risks in minutes. The ROI is so clear to us."
"Led by a team of seasoned SAAS entrepreneurs and experienced data scientists, Sturdy is unlocking massive value from data that has been hiding in plain sight."
"Sturdy plays a critical role of getting the ground truth of Communications with Customers"
"If we had these Signals in the past, we would have already prevented several cancellations this year."
"This is the start of something pretty powerful."
"We discovered that one of our product lines was responsible for 84% of our customer confusion and dissatisfaction."
"It took less than six weeks to see month-over-month retention improve by 30%."
Case Studies
Sturdy ensures that nothing goes unnoticed, so the right team members can act in time.
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