Predict and proactively address account risks
Sturdy alerts you before customers go off the rails.
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"If we had these Signals in the past, we would have already prevented several cancellations this year."
Sturdy ensures that nothing goes unnoticed, so the right team members can act in time
You have server alerts for your tech stack. Why not for your customers?
Sturdy uses AI to analyze every customer conversation across your customer-facing tech stack and notify you of the immediate risks and trends harming retention. The things that keep you up at night, like “We lost point of contact!” or “Can we get a copy of our contract?” are turned into alerts so that you never miss the opportunity to save a customer.
Turn customer conversations into structured data
Across your business, your teammates, not just in CS, collect the “answers to the test.” The problem is that these answers are trapped in email inboxes, CRMs, chatbots, and more. Sturdy combines all of these silos and uses AI to analyze every word, sentence, and conversation, and gives you the insights you need to make real change.
Because retention is everyone's responsibility
Sturdy allows every team to understand how they impact retention and improve it. “Is our new pricing plan working?” “What feature causes the most customer frustration?” “Is my sales team aligned with our message?” With Sturdy’s data, your team can align around retention by making informed decisions.
Data-Driven CS
By extracting intelligence from our unstructured customer information, you’ll have the data to make informed decisions about what needs to be fixed, who needs training, and the links between behaviors and retention. “What are the root causes?” “What mistakes are we repeating?” Sturdy will help you answer these questions for your team and board meetings.
Easy integration with the best apps in just a couple of clicks
