Question 1

What is Sturdy?

Accepted Answer

Sturdy is the world's first early warning system for your business—analyzing every customer conversation to identify risks before it's too late. The truth is that it's humanly impossible to catch every issue that harms your business. Sturdy was built to ensure nothing goes unnoticed so the right team members can act in time.

Question 2

What kind of company is Sturdy best suited for?

Accepted Answer

Sturdy is ideal for B2B companies. Our customers vary by industry, with a concentration of success stories in marketing services, business services, SaaS, and medical device manufacturing. Companies of all sizes use Sturdy, from scale-ups to multi-national enterprises.

Question 3

What team at my company would benefit from Sturdy?

Accepted Answer

From C-suite executives and product leaders to services and marketing teams, Sturdy delivers insights at scale derived from the everyday conversations that everyone in your business has with your customers.

Question 4

What challenges does Sturdy address?

Accepted Answer

Sturdy uncovers hidden patterns and root causes of business risks. It helps resolve issues that teams may miss, such as misrouted data, unnoticed problems, or siloed information, providing critical insights to act on.

Question 5

I'm worried about privacy and compliance. Can I still use Sturdy?

Accepted Answer

Sturdy anonymizes and redacts all PII to ensure you deliver the privacy and protection your customers deserve. It also provides peace of mind in remaining 100% compliant with GDPR and other privacy regulations.

Question 6

Do I need a bunch of data and AI resources to use Sturdy?

Accepted Answer

No! Sturdy is like having a 30-person data team that collects, cleans, merges, analyzes, and classifies your data. The platform has everything you need to start using the power of AI to reimagine products, tune processes, and build better relationships with your customers this week. Getting started takes a few days and requires less than an hour from your IT resources.

Question 7

This sounds interesting, but I don't know if our data is ready - it's a mess.

Accepted Answer

You're in good company. Virtually no one's data is in good shape. And here's the thing: we deal with the messiest of all your data sources, the unstructured text-based data sitting in inboxes, cases, and more call transcripts. We are in the business of dealing with messy data.

Churn is Not a Customer Success Problem

What You'll Learn

The Last Data Frontier

3,200,000,000 Words

What's Driving Churn?

"Fantastic product for early warnings and insights."

"Getting alerts on signals that are meaningful to our business has changed the game."

"It wasn’t just insights—it triggered real actions in the tools we already use so that we could address customer risks in minutes. The ROI is so clear to us."

"Led by a team of seasoned SAAS entrepreneurs and experienced data scientists, Sturdy is unlocking massive value from data that has been hiding in plain sight."

"Sturdy plays a critical role of getting the ground truth of Communications with Customers"

"If we had these Signals in the past, we would have already prevented several cancellations this year."

"This is the start of something pretty powerful."

"We discovered that one of our product lines was responsible for 84% of our customer confusion and dissatisfaction."

"It took less than six weeks to see month-over-month retention improve by 30%."

Sturdy ensures that nothing goes unnoticed, so the right team members can act in time.

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FAQs

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