The Future of Customer Experience Starts with Predictive Signals, not Surveys.
NPS can’t keep up. It’s lagging, surface-level, and lacking context. Sturdy taps into your unstructured customer conversations to reveal what NPS never could: real-time risks, unmet needs, and revenue opportunities—before it’s too late.
Why Smart Teams Are Ditching NPS
Stop Relying on Survey Theater.
NPS is slow, shallow, and often wrong. It misses context and buries urgency. Sturdy surfaces the actual signals from real conversations, so you can act when it still matters.
Tired Metrics Mean Real Risks.
Your “promoter” churned? Exactly. NPS can’t predict outcomes—it just collects opinions. Sturdy reads between the lines and spots risk your score never will.
Listen at Scale. Respond with Precision.
Tap into 100% of your customer conversations—calls, emails, chats—and get signal-rich, AI-powered insights that go far beyond surveys. No forms. No lag. Just the truth.
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"If we had these Signals in the past, we would have already prevented several cancellations this year."
"Year to date, we haven’t lost any clients in our 100+ segment base, and a big part of that is having our hand on the pulse with Sturdy."
"We discovered that one of our product lines was responsible for 84% of our customer confusion and dissatisfaction."
"It took less than six weeks to see month-over-month retention improve by 30%."
Sturdy ensures that nothing goes unnoticed, so the right team members can act in time
FAQs
Feel free to reach out — our team is here and happy to help.
Sturdy is the world’s first early warning system for your business—analyzing every customer conversation to identify risks before it’s too late. The truth is that it’s humanly impossible to catch every issue that harms your business. Sturdy was built to ensure nothing goes unnoticed so the right team members can act in time.
Sturdy is ideal for B2B companies. Our customers vary by industry, with a concentration of success stories in marketing services, business services, SaaS, and medical device manufacturing. Companies of all sizes use Sturdy, from scale-ups to multi-national enterprises.
From C-suite executives and product leaders to services and marketing teams, Sturdy delivers insights at scale derived from the everyday conversations that everyone in your business has with your customers.
Sturdy uncovers hidden patterns and root causes of business risks. It helps resolve issues that teams may miss, such as misrouted data, unnoticed problems, or siloed information, providing critical insights to act on.
Sturdy anonymizes and redacts all PII to ensure you deliver the privacy and protection your customers deserve. It also provides peace of mind in remaining 100% compliant with GDPR and other privacy regulations.
No! Sturdy is like having a 30-person data team that collects, cleans, merges, analyzes, and classifies your data. The platform has everything you need to start using the power of AI to reimagine products, tune processes, and build better relationships with your customers this week. Getting started takes a few days and requires less than an hour from your IT resources.
You’re in good company. Virtually no one’s data is in good shape. And here’s the thing: we deal with the messiest of all your data sources, the unstructured text-based data sitting in inboxes, cases, and more call transcripts. We are in the business of dealing with messy data.
