The Future of Customer Experience Starts with Predictive Signals, not Surveys.
NPS can’t keep up. It’s lagging, surface-level, and lacking context. Sturdy taps into your unstructured customer conversations to reveal what NPS never could: real-time risks, unmet needs, and revenue opportunities—before it’s too late.
Why Smart Teams Are Ditching NPS
Stop Relying on Survey Theater.
NPS is slow, shallow, and often wrong. It misses context and buries urgency. Sturdy surfaces the actual signals from real conversations, so you can act when it still matters.
Tired Metrics Mean Real Risks.
Your “promoter” churned? Exactly. NPS can’t predict outcomes—it just collects opinions. Sturdy reads between the lines and spots risk your score never will.
Listen at Scale. Respond with Precision.
Tap into 100% of your customer conversations—calls, emails, chats—and get signal-rich, AI-powered insights that go far beyond surveys. No forms. No lag. Just the truth.
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"Fantastic product for early warnings and insights."
"Getting alerts on signals that are meaningful to our business has changed the game."
"It wasn’t just insights—it triggered real actions in the tools we already use so that we could address customer risks in minutes. The ROI is so clear to us."
"Led by a team of seasoned SAAS entrepreneurs and experienced data scientists, Sturdy is unlocking massive value from data that has been hiding in plain sight."
"Sturdy plays a critical role of getting the ground truth of Communications with Customers"
"If we had these Signals in the past, we would have already prevented several cancellations this year."
"Year to date, we haven’t lost any clients in our 100+ segment base, and a big part of that is having our hand on the pulse with Sturdy."
"We discovered that one of our product lines was responsible for 84% of our customer confusion and dissatisfaction."
"It took less than six weeks to see month-over-month retention improve by 30%."
Sturdy isn’t just another AI wrapper or dashboard. It’s a proven platform delivering measurable results across industries for over four years.
FAQs
Feel free to reach out — our team is here and happy to help.
