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On average, a $10m payroll company produces more than 10,000 customer conversations every month. Nearly 20% of those conversations contain valuable information that teams can use to improve client retention rates and improve the overall customer experience.
Stay competitive. Start improving processes, relationships, and revenue by using the most valuable data you already have: the conversations you’re having every day with customers.
Join Sturdy’s CRO, Joel Passen (Paycor, Newton), for 30 minutes to see how innovative teams are leveraging customer conversations to impact the top line with Sturdy’s modern customer intelligence solution to:
- Gather valuable customer intelligence at scale
- Automate repetitive, inefficient, yet critical tasks
- Turn the voice of the customer into actionable outcomes
I was speaking to the COO of one of our customers a few weeks back and he said that Sturdy’s “Response Lag” signal was his “Laptop Smasher.” This signal is defined as a “customer is asking for a status update on an unresolved issue.” If your goal is to make sure your customers feel heard, then it is a bad one.
Customer retention is the ultimate force multiplier in any B2B SaaS business. It involves building strong relationships with existing customers, ensuring they stay loyal to your brand, helping them use more of your product or service, and becoming advocates who bring in more customers through word of mouth. By investing in customer retention and ultimately increasing your customers' lifetime value (LTV), SaaS businesses unlock tremendous potential for growth and profitability.
