Expansion is a critical stage of a successful SaaS growth strategy and the overall customer journey. It’s all about further monetizing the customers you have, and broadening your footprint so you have a larger target market to pursue. That’s why we are excited to announce that we’ve added a new customer signal to our AI-powered customer intelligence platform called “Expansion”.
The new Expansion signal empowers Sturdy users to identify when their users express purchasing intent like adding more users, buying services, or upgrading their plan.
Given the volume of customer conversations across various communications channels, valuable customer signals like those that imply account growth are often trapped in layers of technology, across multiple teams, gathering digital dust. Our newest signal, Expansion, cuts through the noise and across silos to help customer success and account management teams seize on critical upsell opportunities.
Want to get Expansion signals? Getting started is refreshingly easy and won't strain your internal resources. 95% of the initial work to get started is done by the team at SturdyAI. Sturdy leverages data that you are already collecting with existing systems (email, CRM, ticketing systems, video conferencing, etc) and can be configured to leverage those same systems to receive insights so your teammates can work in the platforms they are most accustomed to. Clients typically start receiving their first customer signals in less than 4 weeks. Realizing value thereafter is nearly immediate. No change management or IT resources required!
More Signals! More insights! More knowledge! Today, we’re excited to announce the release of three new Signals designed to help our customers better understand their customers and what to know, now. As always, the new Signals were inspired by Sturdy’s existing customers and their feedback.
Sturdy as an AI platform that unites all user language and converts it to data so that other people, teams and products can leverage that data. For example, when a user says, “Hey, when is our renewal date?” in an email to the accounting team (or through any other channel), Sturdy will flag it and then help you get it to the right person.