Sturdy's Data Engineering team has been hard at work developing new customer Signals. Late last month, the team added a new customer signal to our AI-powered customer intelligence platform called “How To”. This signal detects when your customers ask, “How do I do this?”. By listening for this type of interaction, SturdyAI users get immediate access to insights like:
Next up, we’ll launch our new Expansion Signal. This signal will help to identify when your customers express purchasing intent like adding more users, buying services, or upgrading their plan.
Sturdy as an AI platform that unites all user language and converts it to data so that other people, teams and products can leverage that data. For example, when a user says, “Hey, when is our renewal date?” in an email to the accounting team (or through any other channel), Sturdy will flag it and then help you get it to the right person.
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More Signals! More insights! More knowledge! Today, we’re excited to announce the release of three new Signals designed to help our customers better understand their customers and what to know, now. As always, the new Signals were inspired by Sturdy’s existing customers and their feedback.
