Sturdy releases new business Signal - Response Lag

Joel Passen
January 26, 2022
2 Min Read
Sturdy Signals
The Response Lag signal calls out when customers are waiting for responses from customer-facing teams and are chasing your associates for updates, actions, access, etc.

Sturdys newest business signal is live in customer accounts. The Response Lag signal calls out when users are waiting for responses from customer-facing teams and are chasing your associates for updates, actions, access, etc. How do we do this? We start by ingesting every customer communication (emails, tickets, calls, chats, etc.). Then we use NLP/AI to discover signals like Response Lag. Next we transmit those signals to the people and systems so action can be taken.

While top line monetization opportunities tend to get the attention, often the biggest, near-term lift for B2B SaaS and SaaS-enabled businesses is operational in nature. The Response Lag signal gives managers insights into areas for service improvement and illuminates coaching opportunities that, ultimately, help to foster better relationships with customers. 

Next up is our Security signal. It detects when Customers indicate in their conversation some sort of security concern, like: “Have you had a data breach?” Appropriately, look for the red customer signal called Security. 




Similar Articles

Sturdy releases new business Signal - Response Lag

Sturdy's Response Lag signal calls out when customers are waiting for responses from customer-facing teams and are chasing your associates for updates, actions, access, etc.

Joel Passen
2 Min Read
January 26, 2022
Sturdy Signals
Sturdy releases new business Signal - Expansion

The new Expansion Signal empowers Sturdy users to identify when their customers express purchasing intent like adding more users, buying services, or upgrading their plan.

Joel Passen
2 Min Read
January 12, 2022
Sturdy Signals
Sturdy releases new Signal - How To

Late last month, the team added a new customer signal to our AI-powered customer intelligence platform called “How To”. This signal detects when your customers ask, “How do I do this?”.

Joel Passen
2 Min Read
January 3, 2022
Sturdy Signals
This is some text inside of a div block.
This is some text inside of a div block.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.This is some text inside of a div block.
This is some text inside of a div block.