Sturdy releases new business Signal - Response Lag

Joel Passen
January 26, 2022
2 Min Read
Sturdy Signals
The Response Lag signal calls out when customers are waiting for responses from customer-facing teams and are chasing your associates for updates, actions, access, etc.

Sturdys newest business signal is live in customer accounts. The Response Lag signal calls out when users are waiting for responses from customer-facing teams and are chasing your associates for updates, actions, access, etc. How do we do this? We start by ingesting every customer communication (emails, tickets, calls, chats, etc.). Then we use NLP/AI to discover signals like Response Lag. Next we transmit those signals to the people and systems so action can be taken.

While top line monetization opportunities tend to get the attention, often the biggest, near-term lift for B2B SaaS and SaaS-enabled businesses is operational in nature. The Response Lag signal gives managers insights into areas for service improvement and illuminates coaching opportunities that, ultimately, help to foster better relationships with customers. 

Next up is our Security signal. It detects when Customers indicate in their conversation some sort of security concern, like: “Have you had a data breach?” Appropriately, look for the red customer signal called Security. 




Similar Articles

Unhappy news from sturdy 😢

New to Sturdy’s AI-powered customer intelligence platform is the Unhappy signal. The new model detects negative sentiment and customer frustration in emails, support tickets, chats, and video calls.

Joel Passen
2 Min Read
October 14, 2021
Sturdy Signals
Sturdy releases new business Signal - Expansion

The new Expansion Signal empowers Sturdy users to identify when their customers express purchasing intent like adding more users, buying services, or upgrading their plan.

Joel Passen
2 Min Read
January 12, 2022
Sturdy Signals
Sturdy launches the “Overpromised” Signal

Whether the salesperson or account manager said “yes” when they should have said “no,” or what they said was accurate until someone else messed it up, overpromising often haunts post-sales teams.

Joel Passen
2 Min Read
January 10, 2023
Sturdy Signals