Predict and Prevent Customer Churn
Companies need to stop treating churn as a CS-only metric and start treating it as a company-wide responsibility. Don't worry, Sturdy has your back.
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"If we had these Signals in the past, we would have already prevented several cancellations this year."
Sturdy isn’t just another AI wrapper or dashboard. It’s a proven platform delivering measurable results across industries for over four years.
You have server alerts for your tech stack. Why not for your customers?
Sturdy uses AI to analyze every customer conversation across your customer-facing tech stack and notify you of the immediate risks and trends harming retention. The things that keep you up at night, like “We lost point of contact!” or “Can we get a copy of our contract?” are turned into alerts so that you never miss the opportunity to save a customer.
Turn customer conversations into structured data
Across your business, your teammates, not just in CS, collect the “answers to the test.” The problem is that these answers are trapped in email inboxes, CRMs, chatbots, and more. Sturdy combines all of these silos and uses AI to analyze every word, sentence, and conversation, and gives you the insights you need to make real change.
Because retention is everyone's responsibility
Sturdy allows every team to understand how they impact retention and improve it. “Is our new pricing plan working?” “What feature causes the most customer frustration?” “Is my sales team aligned with our message?” With Sturdy’s data, your team can align around retention by making informed decisions.
Data-Driven CS
By extracting intelligence from our unstructured customer information, you’ll have the data to make informed decisions about what needs to be fixed, who needs training, and the links between behaviors and retention. “What are the root causes?” “What mistakes are we repeating?” Sturdy will help you answer these questions for your team and board meetings.
Easy integration with the best apps in just a couple of clicks
FAQs
Feel free to reach out — our team is here and happy to help.
Sturdy is the world’s first early warning system for your business—analyzing every customer conversation to identify risks before it’s too late. The truth is that it’s humanly impossible to catch every issue that harms your business. Sturdy was built to ensure nothing goes unnoticed so the right team members can act in time.
Sturdy is ideal for B2B companies. Our customers vary by industry, with a concentration of success stories in marketing services, business services, SaaS, and medical device manufacturing. Companies of all sizes use Sturdy, from scale-ups to multi-national enterprises.
From C-suite executives and product leaders to services and marketing teams, Sturdy delivers insights at scale derived from the everyday conversations that everyone in your business has with your customers.
Sturdy uncovers hidden patterns and root causes of business risks. It helps resolve issues that teams may miss, such as misrouted data, unnoticed problems, or siloed information, providing critical insights to act on.
Sturdy anonymizes and redacts all PII to ensure you deliver the privacy and protection your customers deserve. It also provides peace of mind in remaining 100% compliant with GDPR and other privacy regulations.
No! Sturdy is like having a 30-person data team that collects, cleans, merges, analyzes, and classifies your data. The platform has everything you need to start using the power of AI to reimagine products, tune processes, and build better relationships with your customers this week. Getting started takes a few days and requires less than an hour from your IT resources.
You’re in good company. Virtually no one’s data is in good shape. And here’s the thing: we deal with the messiest of all your data sources, the unstructured text-based data sitting in inboxes, cases, and more call transcripts. We are in the business of dealing with messy data.