Report: ‍Customer Intelligence ‍Index 2023

Extracting customer emails needs to be rock-solid, secure, and highly configurable. At Sturdy, we have a patent-pending suite of tools that ensure only emails from/to customers can be ingested. This toolkit also allows Administrators to ask Sturdy to ignore emails sent by certain people, or it can be restricted at the API-level.

All your customer interactions - tickets, chats, call transcripts, user communities, and more is moved out of silos and merged into one view. A single pane of glass to add time to everyone’s day.

After converting customer conversations into a valuable data source, Sturdy uses artificial intelligence, natural language processing, and machine learning to surface essential topics and themes. Within these topics and themes lie valuable insights and discrete events that we refer to as Signals.

Sturdy’s automation engine allows our customers to harmonize email intelligence with CRM data. This will ensure that the correct information gets to the right team every time.