Integration station

Sturdy Connect™ for Outlook allows Office365 admins to grant Sturdy access to a restricted set of Outlook inboxes for capture and analysis in Sturdy. Sturdy’s patent-pending email-gleening technology ensures that only interactions with customers are captured. Sturdy pseudonymizes, anonymizes, and redacts all PII and SPI from captured conversations for added privacy. This is a direct integration with Microsoft and requires no plugins or BCCs.

Sturdy Connect™ for HubSpot automatically ingests system of record data. Integrating Sturdy and HubSpot involves using Sturdy's AI technology to detect critical customer-generated signals from everyday customer interactions. Sturdy’s patent-pending technology uses the HubSpot system of record data to confirm customer relationships. This direct integration with HubSpot requires no plugins or third-party connectors.

Sturdy Connect™ for Gong automatically ingests Gong call transcripts for analysis in Sturdy. Sturdy autonomously analyzes Gong data for specific signals about your products, processes, and customer relationships. Items of importance are routed to the right person, team, or system to take action. This direct integration with the Gong API requires no plugins or third-party connectors.

Sturdy Connect™ for Higher Logic automatically ingests customer-generated community data. Integrating Sturdy and Higher Logic involves using Sturdy's AI technology to detect critical custom-generated signals from everyday customer community interactions. Once detected, customer signals are routed to the appropriate team members to take action. This direct integration with the Vanilla platform requires no plugins or third-party connectors.

Sturdy enhances customer conversations with the Signals captured by our language model and uses ChatGPT to generate custom account-based summarizations. Because Study Signals tell us what Conversations are important and what language in any conversation is important, we have the unique capability to turn those conversations into useful knowledge. We aggregate and summarize important conversations into practical, useful business information. For example, our “urgent” signal finds language in conversations that signifies an urgent issue. When we inform ChatGPT of the urgent signal, the resulting summary will automatically highlight the urgency's context.