Integration station

Sturdy builds deep integrations directly to the tools and platforms in your existing tech stack. We call this advanced integration layer Sturdy Connect™.

Gmail

Sturdy Connect™ for Gmail allows Google Workspace admins to administer the Sturdy integration at the individual level. This means that global Admin permissions are a thing of the past (your security team will like this). Sturdy’s patent-pending email-gleaning technology ensures that only interactions with customers are captured. Sturdy pseudonymizes, anonymizes, and redacts all PII and SPI from captured conversations for added privacy. This is a direct integration with Google and requires no plugins or BCCs.

Outlook

Sturdy Connect™ for Outlook allows Office365 admins to grant Sturdy access to a restricted set of Outlook inboxes for capture and analysis in Sturdy. Sturdy’s patent-pending email-gleening technology ensures that only interactions with customers are captured. Sturdy pseudonymizes, anonymizes, and redacts all PII and SPI from captured conversations for added privacy. This is a direct integration with Microsoft and requires no plugins or BCCs.

Salesforce

Sturdy Connect™ for Salesforce.com automatically ingests support tickets, chats, and system of record data. Integrating Sturdy and Salesforce involves using Sturdy's AI technology to detect critical customer-generated signals from everyday customer interactions. Sturdy’s intelligent bi-directional integration allows Sturdy to push data back to Salesforce for use in reports, dashboards, CTAs, and more. This direct integration with Salesforce requires no plugins or third-party connectors.

HubSpot

Sturdy Connect™ for HubSpot automatically ingests system of record data. Integrating Sturdy and HubSpot involves using Sturdy's AI technology to detect critical customer-generated signals from everyday customer interactions. Sturdy’s patent-pending technology uses the HubSpot system of record data to confirm customer relationships. This direct integration with HubSpot requires no plugins or third-party connectors.

Zendesk

Sturdy Connect™ for Zendesk automatically ingests support tickets and chats with a single click. The integration between Sturdy and Zendesk involves using Sturdy's AI technology to detect critical customer-generated signals from everyday communications like tickets and chat sessions. Once detected, customer signals are routed to the appropriate team members to take action. This direct integration with Zendesk requires no plugins or third-party connectors.

Gong

Sturdy Connect™ for Gong automatically ingests Gong call transcripts for analysis in Sturdy. Sturdy autonomously analyzes Gong data for specific signals about your products, processes, and customer relationships. Items of importance are routed to the right person, team, or system to take action. This direct integration with the Gong API requires no plugins or third-party connectors.

Servicenow

Sturdy Connect™ for ServiceNow automatically ingests support tickets, chat, community interactions, and more. The integration between Sturdy and ServiceNow involves using Sturdy's AI technology to detect critical customer-generated signals from everyday customer interactions. This direct integration with ServiceNow requires no plugins or third-party connectors.

Higher Logic

Sturdy Connect™ for Higher Logic automatically ingests customer-generated community data. Integrating Sturdy and Higher Logic involves using Sturdy's AI technology to detect critical custom-generated signals from everyday customer community interactions. Once detected, customer signals are routed to the appropriate team members to take action. This direct integration with the Vanilla platform requires no plugins or third-party connectors.

Slack

Easily connect Sturdy to any number of slack channels to push in conversations that Sturdy has discovered as containing business-critical signals. Sturdy’s Slack-approved integration takes just minutes to set up. This direct integration with the Slack API requires no plugins or third-party connectors.

Check out this page for more information.

OpenAI | ChatGPT

Sturdy enhances customer conversations with the Signals captured by our language model and uses ChatGPT to generate custom account-based summarizations. Because Study Signals tell us what Conversations are important and what language in any conversation is important, we have the unique capability to turn those conversations into useful knowledge. We aggregate and summarize important conversations into practical, useful business information. For example, our “urgent” signal finds language in conversations that signifies an urgent issue. When we inform ChatGPT of the urgent signal, the resulting summary will automatically highlight the urgency's context.

Zoom

Sturdy Connect™ for Zoom automatically ingests Zoom call transcripts for analysis in Sturdy. Sturdy autonomously analyzes Zoom data for specific signals about your products, processes, and customer relationships. Sturdy uses system of record data to link Zoom transcripts to the correct contacts and accounts.  Items of importance are routed to the right person, team, or system to take action. This direct integration with the Zoom API requires no plugins or third-party connectors.
Led by a team of seasoned SAAS entrepreneurs and experienced data scientists, Sturdy is unlocking massive value from data that has been hiding in plain sight.”
Tom Chavez
Co-Founder & CEO, Ketch
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