Track sentiment at scale

Identify unhappy sentiment trends and route them to teams to take action. Discover happy customers to convert to advocates and champions.

Unhappy sentiment

If your team receives one or two pieces of feedback with a customer expressing frustration, it might not be the beginning of the end of the relationship. But, what about 10 times in 30 days? What if that customer is still in the onboarding phase of their journey? You’d want to know.

Happy sentiment

Sturdy discovers the magic moments, enthusiastic fans, and the generally positive people that are ready to be activated to tell their stories.
Led by a team of seasoned SAAS entrepreneurs and experienced data scientists, Sturdy is unlocking massive value from data that has been hiding in plain sight.”
Tom Chavez
Co-Founder & CEO, Ketch
Trusted by leading customer-obsessed companies