Analyze all of your support interactions, such as tickets, emails, surveys, chat transcripts, and phone calls, to identify common issues, customer frustrations, and areas for improvement in your customer-facing processes.
Pinpoint product pain
Use sentiment to at scale inform product-related issues by gleaning valuable insights into customer needs, preferences, and pain points. Identify features that customers love or dislike, prioritize new product features, or refine existing ones.
Harvest the happy
Positive sentiment signals areas of strength and success. By understanding what aspects of your products, services, and customer experiences create positive equity, your teams can double down on what’s working while collecting more references, reviews, and customer stories.
Led by a team of seasoned SAAS entrepreneurs and experienced data scientists, Sturdy is unlocking massive value from data that has been hiding in plain sight.”