Sturdy’s two-way Salesforce integration makes customer insights – about products, processes, relationships, and revenue – actionable, trackable and reportable in any object in Salesforce.
Sturdy is a customer intelligence solution trusted by leading CX, product, and operations leadership at some of the most innovative B2B SaaS companies.
This easy to implement solution is designed to help businesses and organizations improve their products, processes, relationships, and revenue by using the most valuable data they already have: the conversations they’re having every day. Not only can Sturdy detect signals in conversations — in real time — accurately, now it can automatically push critical signals and insights to systems and humans that need this critical information the most - no coding required.
How to Enable Your Team
Sturdy detects events and insights– executive change, expansion opportunities, unhappiness – from your emails, call transcripts, chats, support tickets (wherever customers are talking with you)! The full details of the conversation and signals detected are sent to Salesforce. A new Signal Event is assigned to the right team member and, of course, recorded to enhance reporting, health scores, etc.
See for Yourself
Interested to learn more about how the Sturdy Customer Intelligence Platform can help empower your teams with the insights to build better products, relationships, and processes to help you teams scale? Request a demo and we’ll be happy to show you.