Churn doesn’t happen in a vacuum

It’s a culmination of bug reports, feature requests, executive changes, response lags, unhappy sentiment, and more.

Companies lose $1.6 trillion per year due to customer churn

No matter how great you are at acquiring customers, you can’t scale with a high churn rate.

It costs 5 times more to acquire new customers than it does to keep an existing one

If you want to grow, you’re counting on your SaaS business compounding; the only way that works is if you’re holding onto your customers.
Led by a team of seasoned SAAS entrepreneurs and experienced data scientists, Sturdy is unlocking massive value from data that has been hiding in plain sight.”
Tom Chavez
Co-Founder & CEO, Ketch
Trusted by leading customer-obsessed companies