Ingestion Points are where Sturdy gathers conversations: email inboxes, support user accounts, or chat system accounts. For example, one email inbox and one Zendesk account would be considered two ingestion points.
Your included volume is the number of conversations gathered by Sturdy each month. We do not shut off an account if it exceeds its included volume, but we may ask you to upgrade if your volume consistently exceeds its threshold.
Integrations are the systems you choose to have Sturdy to capture and analyze for you. We integrate with CRM systems, Ticketing Systems, Chat, Slack, and Gong.
Our bots automate the delivery of data to other people and systems. You can create bots using any data set from any connected system. For example, if you want an alert in Slack to fire any time a customer worth more than 100k per year has an issue, you can do that.
Gain a deep understanding of different risks and opportunities in your customer base at a glance. Intuitive dashboards allow you to easily segment your customer base based on specific behaviors and then filter results with native fields from your CRM.
Along with our proprietary AI Models, you can ask Sturdy to create a summary of any data set in our system. For example, if you want to know the most common source of customer frustration in your Enterprise accounts on the West Coast, you can do that.
You can create your own custom signals that trigger based on your specific business criteria. For example, if you have a certain product and want to know whenever it has a bug, you can create a signal to track that product and then flag it when it has a bug reported by a customer.
The number of users who can login to Sturdy. Your IT Team will likely need to access our system for setup and authentication, they are free of charge.
Sturdy has API-based data access, allowing your team to extract conversational data directly from the system.
Today, Sturdy supports and analyzes English language conversations. If you would like to learn more about multi-language support, let us know. We’re working on it.
Sturdy is an AI for Business Platform that allows businesses to leverage the power of applied and generative AI to reimagine products, refine processes, and transform experiences to maintain a competitive edge. It collects unstructured data sources like customer emails, tickets, chats, meetings, community data, and more via public APIs. It then restructures the data while de-identifying customer data to address privacy concerns. The “clean” data is combined with other data sources like CRM data and gets put into one searchable system that every team can use. Then, Sturdy uses artificial intelligence to surface essential topics and themes that help teams improve products, relationships, and revenue.
Sturdy is for any team that can benefit from knowing more about their customers. From c-suite executives and product leaders to sales and marketing professionals, Sturdy delivers insights at scale from data that has been hiding in plain sight.
Companies collect an enormous amount of data, but most fail to make it actionable. AI makes this possible. However, companies continue to struggle to harness the value of AI responsibly and at scale. Sturdy is the answer. Sturdy’s AI for Business platform provides a turnkey solution to collect, normalize, de-identify, analyze, and deliver data and insights to team members that need it the most.
After it turns the tangled mess of customer data into a valuable knowledge source, Sturdy anonymizes and redacts all PII to ensure you deliver the privacy and protection your customers deserve. Not to mention, Sturdy provides the peace of mind of remaining 100% compliant with GDPR and other privacy regulations.
No! That’s the beauty of Sturdy. The platform has everything you need to start using the power of AI to reimagine products, tune processes, and build better experiences for your customers this week. We designed Sturdy to be simple, smart, and safe. Getting started takes a few days and requires less than an hour from your resources.
Today, Sturdy is primarily designed to serve businesses that provide their products or services to other businesses (B2B). The type of products or services that our customers provide vary by industry but are concentrated in the high-tech and software verticals. Companies of all sizes use Sturdy, from scale-ups to enterprises, Sturdy is a flexible solution that scales with demand.
